Words Matter: Communicating Effectively in the New Global Office

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In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with?partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the conference?call are fluent English speakers, information will be shared seamlessly and without any misunderstanding. But is that really true? ?Words Matter examines how communications between transnational partners routinely break down, even when all parties are fluent English speakers. The end result is lost time, lost money, and often discord among those involved. What?s going wrong? Contrary to a common assumption, language is never neutral. Its is heavily influenced by one?s culture and can often result in unintended meanings depending on word choice, a particular phrase, or even one?s inflection. A recent study of corporate managers found that one out of five projects fail primarily because of

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